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Chat Reference Service Guidelines


What kind of questions can I ask via this service?

  • Feel free to ask any question about Lingnan University Library resources, services and facilities.
  • You can also ask general research questions on any topic.
  • If your enquiry is an in-depth research question, we may send you a more detailed reply via e-mail or help you arrange a face-to-face Research Consultation Service as appropriate.

 Who can use the service?

  • In line with the Library's other reference services, the chat service is intended primarily for the students, faculty, staff, and affiliates of the University.
  • For those outside the Lingnan community, only basic factual information or referral services can be provided.

 Who will I be chatting with?

  • Our chat service is offered collaboratively with Hong Kong Baptist University Library (HKBU Library). Therefore, the person replying to you may not be a staff member of Lingnan University Library.
  • Detailed information about Lingnan University Library has been provided to HKBU Library colleagues, and they will be able to answer most questions about our services and facilities, in addition to general research questions.
  • If your question is of a highly specific local nature, HKBU librarians may refer you to our telephone or e-mail enquiry channels in order to ensure best quality of service.