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Need help finding information or doing research?  You can:

1. Chat with a Librarian

Service hours (term 1 & 2 ONLY) : Monday - Friday, 2pm - 6pm

If you have enquiries while chat is off, please use the email form below.

Chat requires JavaScript.

Chat Reference Service Guidelines

2. Email to

Click here to submit your enquiry online

3. WhatsApp a Librarian : 6057-6002 


Click HERE to contact us immediately

(supported by WhatsApp web if you are using PC)

Whatsapp qr code       

Scan the QR code above 

to save the number in your mobile device  

Service hours of summer term (16 July - 31 August 2018) : Monday to Friday, 11:00am - 5:30pm

WhatsApp messages received beyond the service hours will be answered on the next service day

WhatsApp Service Guidelines


4. Visit or phone (2616-8571) our Integrated Helpdesk at the Chiang Chen Information Commons (1/F) for assistance


5. For in-depth research assistance

Make an appointment for the Research Consultation Services.


6. You can also click here to submit user suggestions or click here to view our replies to previous user suggestions