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Library Survey of Research Postgraduate Students (2018)

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To gather valuable input from research postgraduate students ("RPg Students") with the aims of serving them better, and improving library services and collections, an online survey was conducted during 31 January to 14 February 2018. Core questions of the survey covered a variety of library services including a) Library Collections; b) Library User Services; c) Library Facilities; d) the New 1-Search Platform; and e) Postgraduate Library Support Programme. Over 36% (31 out of 84) of the RPg Students responded to this survey and we express sincere gratitude to them.

 

Library Responses to the Survey Findings

 

You said! We responded!
You wanted a dedicated postgraduate students' area and additional quiet study areas in the Library.
  • In conjunction with the upcoming library renovation, we will work with our architect to design and build up a dedicated postgraduate students’ area and additional quiet study areas for all users in the Library.

 

  • You are welcome to share your ideas and suggestions with us for the Library Renovation Project by email: library@Ln.edu.hk.
You wanted more books (e.g. related to sports and media psychology), journals, databases and other online resources (e.g. China Biographical Database, PsycNET, MARKUS, etc.).

 

  • The library collection is providing 2 out of 6 PsycNET databases for you including PsycARTICLES and PsycINFO. The Library has approached the RPg Students concerned to see if they also need other PsycNET databases such as a) PsycBOOKS; b) PsycEXTRA; c) PsycTESTS; and d) PsycTHERAPY. The Library is happy to look into the database(s) they recommend for inclusion to the library collection.

 

  • More books related to sports and media psychology will be acquired to support research needs.

 

  • Besides, you are cordially invited to make purchase recommendations whenever necessary, either via the online forms or by email: libcoll@Ln.edu.hk.
You wanted more workshops (e.g. Stata, China Biographical Database, MARKUS, and databases related to econometric).
  • The Library has been organizing a wide range of workshops to assist students to strengthen their information literacy and research skills. If necessary, you are always welcome to request tailor-made library workshops for a specific topic or database either via the online form or by email: refstaff@Ln.edu.hk.

 

  • Besides, if you need a personal one-on-one assistance to identify and use the most appropriate resources in the library collection for your research, please make an appointment with our Research Consultation Service either via the online form or by email: refstaff@Ln.edu.hk.
You wanted the new 1-Search platform to provide more journal lists and direct links to access e-journals.
  • The library collection offers over 68,000 print and e-journals to support research needs in different academic disciplines. The "Journal A-Z" list, a comprehensive, alphabetical list on the new 1-Search platform which is a powerful tool that facilitates library users to discover and access to these journals quickly and easily. To use the list, please click here.

 

  • Moreover, the Library will continue to work closely with other local and overseas university libraries, as well as the service providers to further enhance the Journal A-Z list to support your research needs.

 

  • Meanwhile, if you need any assistance on finding a specific journal title, please contact us by phone: 2616-8571, by email: refstaff@Ln.edu.hk, or by WhatsApp: 6057-6002.
You wanted to be informed about the status of a recommended title on a regular basis.
  • A more sophisticated library system has been adopted by the university libraries since last July. The Library is now working on implementing a new Alert Service through the new library system to provide users the status of the titles that they recommended. Once the service is ready, we will keep you posted.
You wanted the study area on 3/F of the Library to be monitored to control noise.
  • The Library aims to provide to an inviting and comfortable learning area for library users. In response to your feedback, Library staff patrolling the Library will remind users who make excessive noise to lower their voice.

 

  • Besides, please report any noise disturbances to Library staff any time at the Circulation Counter, by email: cirstaff@Ln.edu.hk, or by WhatsApp: 6057-6002. Library staff member(s) will come to handle noise issues reported as quickly as possible.

 

Other Survey Findings

Importance of Library Collections

The respondents were asked to give their ratings of importance for 13 existing library collections. The results showed that the Database Collection is the most important one in supporting their research needs, followed by the E-book and E-journal Collections. Moreover, the results also indicated that the Collections of Microform Materials, Magazines and Print Newspapers are relatively less important. For details, please see Table 1 below:

 

Ratings (Importance) Library Collections Scores*
1 Databases 132
2 E-Books 124
2 E-Journals 124
4 Theses, Dissertations, Research and Journal Papers of Other Universities 123
5 Print Books 120
6 Course Readings and Essential Texts 119
6 Digital Commons (Theses, dissertations, research and journal papers from Lingnan students and academic departments) 119
8 Print Journals 105
9 E-Newspapers 88
10 Audio-visual Materials 82
11 Microform Materials 77
12 Magazines 75
13 Print Newspapers 74

Table 1: Ratings for the importance of library collections

 

Importance of Library User Services

The respondents were asked to give their ratings of importance for 6 existing library user services. The results showed that the HKALL / Interlibrary Loan Services are the most important ones in supporting their research needs, followed by the Reference Services, Circulation Services, and Research Consultation Service. For details, please see Table 2 below:

 

Ratings (Importance) Library User Services Scores*
1 HKALL / Interlibrary Loan Services 139
2 Reference Services 130
3 Circulation Services 127
4 Research Consultation Service 104
5 Workshops / Training Sessions 99
6 Live Chat Services 96

Table 2: Ratings for the importance of library user services

 

Importance of Library Facilities

The respondents were asked to give their ratings of importance for 9 existing library facilities. The results showed that both the Wireless Network Connection and Lighting are the most important facilities in supporting their research needs, followed by the Individual Study Rooms and Photocopying Facilities. For details, please see Table 3 below:

 

Ratings (Importance) Library Facilities Scores*
1 Wireless Network Connection 120
1 Lighting 120
3 Individual Study Rooms 116
4 Photocopying 114
5 Printing / Scanning Facilities 113
6 Single Study Carrels / Reading Tables 112
7 Air-conditioning / Ventilation 111
8 Group Study Rooms 110
9 Public PCs 107

Table 3: Ratings for the importance of library facilities

 

User Experience of the New 1-Search Platform

In July 2017, all 8 university library systems along with the HKALL system moved into a cloud based shared platform for users to search library resources, look up journal articles or request items via HKALL service from other UGC Libraries. For Lingnan, we named it the New 1-Search Platform. Over 83% of the respondents agreed that they were able to retrieve the relevant information on their topic through the platform. Over 80% of the respondents indicated that it was easy to obtain full-text of an article through the platform. For details, please see Tables 4 and 5 below:

 

Responses to the Statement "I was able to find relevant information on my topics" via the New 1-Search Platform No. of Responses No. of Responses (%)
Strongly Agree 6 19.35%
Fairly Agree 12 38.71%
Agree 8 25.81%
Disagree 2 6.45%
Strongly Disagree 0 0%
Not Sure 0 0%
No Answer 3 9.68%

Table 4: Responses to the statement “I was able to find relevant information on my topics” via the New 1-Search Platform

 

Responses to the Statement "Easy to get to the full-text of an article" from the New 1-Search Platform No. of Responses No. of Responses (%)
Very Easy 9 29.03%
Fairly Easy 7 22.58%
Easy 9 29.03%
Slightly Difficult 3 9.68%
Very Difficult 1 3.23%
Not Sure 0 0%
No Answer 2 6.45%

Table 5: Responses to the statement “Easy to get to the full-text of an article” from the New 1-Search Platform

 

Postgraduate Library Support Programme

The Postgraduate Library Support Programme ("Programme") aims to assist postgraduate students to familiarize with Lingnan University Library services, collections and facilities, and to equip them with the crucial information literacy and research skills for their postgraduate study, research and life-long learning.

 

The results showed that all the 5 activities including a) Library Orientation; b) Research Readiness Self-Assessment ("RRSA"); c) In-depth Hands-on Information Literacy Workshop; d) Scholarly Communication; and e) On-request One-on-one Research Consultation Service of the Programme, in general were useful for RPg Students especially the Library Orientation and RRSA. For details, please see Tables 6 and 7 below:

 

Ratings (Library Orientation) No. of Responses No. of Responses (%)
Very Useful 10 32.26%
Fairly Useful 9 29.03%
Useful 5 16.13%
Slightly Useful 2 6.45%
Least Useful 0 0%
Not Sure 2 6.45%
No Answer 3 9.68%

Table 6: Ratings for the Library Orientation

 

Ratings (RRSA) No. of Responses No. of Responses (%)
Very Useful 5 16.13%
Fairly Useful 9 29.03%
Useful 6 19.35%
Slightly Useful 1 3.23%
Least Useful 2 6.45%
Not Sure 2 6.45%
No Answer 6 19.35%

Table 7: Ratings for the Research Readiness Self-Assessment ("RRSA")

 

As always, your comments are valuable to us. The Library will continue to improve our services and collections to support your research needs. If you have any comments or suggestions for the Library, please do not hesitate to let us know: http://www.library.ln.edu.hk/about/contact-us. Thank you very much.

 

Fong Sum Wood Library

Lingnan University

June 2018

 

Related Links:

About the respondents

About the questionnaire

 

*Marking scheme for importance: i) Very Important = 5; ii) Fairly Important = 4; iii) Important = 3; iv) Slightly Important = 2; v) Least Important = 1; and vi) Not Sure or No Answer = 0. The maximum is 155.